Terms and Conditions

Introduction
The company under the trade name “ARROW TECH G.P.” (“ARROW TECH O.E.”) and the distinctive title “ARROW TECH”, with registered offices in Alimos of Attica with tax number 802012776 and registration number 168122801000, tel. +30 6940401072 , e-mail: support@arrow-technologies.co (the “Company”), created and operates the application EVAC-Evacuation Management ( “EVAC” or the “Application”).

General Terms – Conditions for the use of EVAC
These terms and conditions shall apply to the use of EVAC. Any user who uses EVAC agrees that he / she has read and become aware of these terms of use of EVAC, including the Privacy Policy set out below (collectively, the “Terms”) and consents and accepts such Terms unconditionally, without any exceptions. If a User does not agree with the content of all and/or part of these Terms, he / she must refrain from using EVAC.

The Company reserves the right to modify, freely revise or occasionally update all and / or part of these Terms at its discretion and at any given time. If substantial changes are made, the Company reserves the right to inform the Users about these changes by sending you a notification via email.

EVAC has been created to be used in evacuation situations (i.e. earthquakes, fire(s), natural disasters) or any and all scenarios where evacuation procedures are deemed necessary by the legal entity/organization/establishment (the “Client”) that has been granted permission by the Company to use EVAC. The Client appoints an administrator (the “Admin”) who is responsible for the initiation of the evacuation procedure through an “Evacuation call” to all Users of the Application.

Any and all use of EVAC outside its intended purpose is not recommended and the Company does not bear any responsibility for any and all possible errors and / or practices that occur during such process.

The Application has been developed to be exclusively used by mobile devices with iOS and / or Android operating systems. The Company bears no responsibility for procedures / operations and / or errors if the application is installed on any other type of device and / or operating system. It is explicitly noted that any and all usage by virtual and / or modified physical (i.e. “emulator” and / or "rooted" and / or "jailbroken") devices is discouraged as such devices may not function properly.

The application requires a moderate and stable internet connection (Wi-if or Mobile Data) to ensure its proper functionality and intended usage. Failure to provide a moderate and stable internet connection may cause errors and / or unwanted behavior for which the Company does not bear any responsibility.

Users (s) of EVAC shall be the personnel, employees, directors, executive directors, health and safety supervisors and / or visitors of the premises/establishment of the Client.

In order to use EVAC each and every User of the Application must consent to provide the required information and accept the required permission(s) as requested by the Application. Failure to do so will be deemed as “unsuitable usage” and the Company will not bear any responsibility for any procedures the User participates in or / and any and all errors that might occur.

It is under the User’s responsibility to ensure that he / she follows the instructions of the Application and the necessary information has been provided to the Application and required permission(s) have been granted to the Application in order for it to operate correctly. More specifically, for the registration of a User, the User will be required to enter the following information: First Name, Last Name, Email, Phone Number (optional), in the predefined fields of the Application. After filling in all the requisite information a User’ s account is created.

All information provided for the creation of an Account is stored in the Company’s database.

It is also under the User’s responsibility to ensure the Application is not put in any hibernation state (for example, deep sleep / focus / silenced etc.) that restrains the access to the Company’s online servers and / or reduces any of its functionalities. Failure to do so may cause errors and / or malfunction of the Application for which the Company does not bear any responsibility.

It is under the Client’s responsibility to provide the Visitors of its premises / establishment with a Visitor’s Account (i.e. an account to which is granted access by the Client to the Visitor in order to participate in evacuation procedures of the Client’s legal establishment/premises). Furthermore, it is under the Client’s responsibility to provide the Visitor with the necessary information (such as the Visitor key, provided to the Client by the Company) which is needed to access the Application and participate in the Evacuation procedure. Visitor accounts remain active until the start of the next calendar day following their registration process completion. If a Visitor opens the Application after this transition to the next day, their account and data will be automatically deleted from our records and database.

It is under the User’s responsibility to respond to an Admin’s Evacuation call. Failure to respond is the User’s responsibility/fault and the Company bears no responsibility whatsoever.

If one or more User(s) / Admin(s) / Visitor(s) appear on the User's list of an Admin's device, while such User's accounts should have been deleted by the corresponding User, the Company bears no responsibility.

All User, Admin, and Visitor accounts are considered active until deleted by the respective User. The Company shall bear no responsibility for any accounts that remain undeleted by the Users. Failure to do so may cause unwanted behavior and / or errors for which the Company bears no responsibility for. It is noted that the time needed for the deletion of the account may vary.

The application can be obtained in 4 different levels (subscriptions): silver, gold, platinum and enterprise. A detailed list of each tier benefits can be found on EVAC’s webpage at (https://www.arrow-technologies.co/products/evac). The Client can select one tier at a time based on their needs. **Modifications on the first 3 tiers are not possible**. Clients have the right to change their evac tier once a year and can upgrade/downgrade. In case of a downgrade the Client acknowledges that some features will no longer be accessible and they must first meet the buildings and user limits of the desired tier in order to downgrade.

The Client has the right to cancel its subscription to EVAC at any point, however the Client acknowledges that it cannot request a refund nor the remainder of the paid time paid back. The subscription can remain active if the Client wishes it. It is noted that the Client can still have the EVAC benefits until the expiration date of the subscription, unless the Client wishes to completely terminate the subscription. Subscription deactivation times by the Company may vary.

The Company has the right to make any changes to the Application based on new tech, methodologies and / or changes to make the EVAC experience better for the Users, update existing features or implement new ones. For all the above there will always be a detailed feed on the App Store and google play update info section where anyone can read about the changes of the current latest update.

Further distribution of the application is forbidden unless such practice is agreed upon, between ARROW TECH and the client, and thus we grant the client explicit permission to further distribute our application. Further conditions may apply. By agreeing to our and the application’s terms of service, privacy policy and GDPR compliance, you also agree to any and all legal documents provided by Google Firebase. The application may store various files of different types on a user’s and / or admin’s and / or visitor’s device to ensure correct functionality. Our development team holds the right to use user information in order to identify and / or reproduce errors that may occur while using the application. Said information is by no means shared outside the development team and / or Arrow tech’s environment.

In case you have any questions regarding the use of the Application and /or the creation of an account, you may contact the Company by phone at +30 6940401072 and / or by sending an e-mail to the e-mail address support@arrow-technologies.co

Limitation of Liability
The Company has taken all appropriate technical measures for the proper and unimpeded operation of the Application. The Company has the right to make any changes to the Application based on new tech, methodologies and / or changes to make the EVAC experience better for the Users, update existing features or implement new ones. For all the above there will always be a detailed feed on the App Store and google play update info section where anyone can read about the changes of the current latest update.

The Company states that the User is obliged to have the appropriate technical equipment for his / her downloading and use of the Application, as well as that his / her use of the Application is possible exclusively on the basis of these Terms and with the use of the features that each time offered through it by the Company and in the exact way they are offered and the User accepts that he / she does not have any claim against the Company for this reason.

Under no circumstances shall the Company be under civil or criminal liability for any damages (whether actual or special or incidental, which may include by way of indication, alternatively and / or cumulatively loss of profits, data, loss of earnings, monetary satisfaction, etc. and whether in an action of contract, negligence or other tortious action) to the Client/User/Visitor and/ or a third-party for a reason related to the operation or non - operation and / or use of the Application.

Intellectual Property Rights
The Company states that the Application, the service and the content provided through them and / or individual parts thereof, including indicatively, the names and distinctive titles “ARROW TECHNOLOGIES”, “EVAC” “EVAC: EVACUATION MANAGEMENT”, files, software, images, graphics, photos, drawings, texts, the design and presentation of the individual functions, etc. constitute the intellectual and / or industrial property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions or constitute intellectual property of third parties for which the Company has been licensed for its own exclusive needs. The Client/User/Visitor and/or any third party is expressly prohibited from proceeding with any commercial and / or financial exploitation of the Application and its content thereof or part thereof in any manner whatsoever. Only the personal use by the Client/User/Visitor of EVAC is permitted and always in accordance with these Terms without this use creating any form of intellectual and / or industrial property right against the Company in favor of any user.

The Client / User / Visitor states that he / she accepts and is obliged to refrain from any action that may infringe the intellectual and / or industrial property rights of the Company or any third party contractually associated with it.

User’s Liability and Representations – Indemnification Clause
The Client/User hereby represents and warrants, as a condition for using the Application, that (a) he / she will safeguard his / her account information and will supervise and be completely responsible for any use of his / her account by anyone other than the User; (b) he / she will provide true and accurate information and will not impersonate or provide a false identity and (c) he / she possesses the legal authority to enter into these Terms and to form a binding agreement under any applicable law, to use the Application in accordance with these Terms, and to fully perform his / her obligations hereunder and that the execution of these Terms does not and will not violate any other agreement to which he / she is bound or any law, rule, regulation, order or judgment to which the User is subject.

The Client/User hereby agrees to defend, indemnify and hold harmless the Company, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney’s fees) arising from: (i) his / her use of the Application including for successful or proper installation; (ii) his / her violation of any term of these Terms and his / her violation of any third party right, including without limitation any intellectual property right, property right, privacy right or publicity right; and (iii) any damage of any sort, whether direct, indirect, special or consequential, he / she may cause to any third party with relation to the Application.

It is noted that the aforementioned defense and indemnification obligation will survive these Terms.

Special Provisions
These Terms are governed by the relevant legislation and do not, and shall not be construed to create any relationship, partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between the Client/User and the Company.

The Company, in its sole discretion, may terminate the contract with the Client and revoke all access to the Application, at any time and for any reason, including, without limitation, if it believes that the Client/User has violated or acted inconsistently with the letter or spirit of these Terms. The Client/User hereby agrees that any termination of his / her access to the Application and/or services provided may be effected without prior notice. Upon termination of these Terms, the Client’s and User’s right to use the Application and/or services will immediately cease. The Client / User agrees and acknowledges that the Company shall not be liable to him / her or any third party for any termination of his / her access to the Application and/or services or any part thereof.

In the event that any dispute arises from the application of these Terms, it is expressly agreed that the Greek law is applicable and in case an amicable settlement of the aforementioned dispute is not reached, the courts of the city of Athens, Greece are competent for its settlement.

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.

No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained herein is inserted only as a matter of convenience, and in no way defines or explains any section or provision hereof.

These Terms were last updated on October 12 2023.